I can't find my friend on thready
Sorry to hear that. Please make sure that (1) you've given thready access to your phone's contacts and (2) your friend's phone number is saved as a contact on your iPhone. Then, restart thready and try again. If you still can't find your friend, please let us know here.
I'm not getting push notifications
Sorry to hear that. Please make sure you have enabled push notifications for thready. You can check this by going to your phone's Settings and tapping on thready towards the bottom.
Still have an issue?
If you're still having an issue or have questions, please contact us here.
How are my messages stored?
Messages are encrypted and securely stored in the cloud using industry certified Google technology. If you lose your phone, you won’t lose your chats or threads - they’ll automatically re-sync with your new device. This also allows you to access your chats and threads from multiple devices.
What's the difference between Chat and Threads?
Chat is for everyday messaging - the conversations that happen in real time. Use Chat for things like quick plans and check-ins. "What's going on?" "Want to grab coffee?"
How do I find my friends on thready?
To find your friends, you need to give us access to your phone's contacts. We only use the phone numbers (not names or any other info) and only use them to show you which of your friends are also on thready. From the home screen, tap on the compose icon at the top right to get to the Create New Chat screen. When you create a chat or add members to a group, your friends that are on thready will appear. If you don't see someone, tap on Invite Friends on the Create New Chat screen to invite them to get thready.
Where are message timestamps?
If you tap on a message, the timestamp will appear to the right of the message.
Can I delete messages?
For messages you send, you have two options: 1. you can delete the message for everyone or 2. you can delete the message just for you (in which case, the message will be removed from your device and everyone else will still be able to see the message).
How do I access the chat or thread info screen?
Can I call my friends through thready?
You can start a call from the Chat Info screen but the call will run through your carrier plan. We do not yet host voice calls.
How do I access message options like forward, delete and reactions?
Press and hold on the message and the options will appear.
Will thready be supported on Android and web?
This is a top priority for us. If you would like to be notified when thready is available on Android, please enter your email here.
We rely on messaging to stay connected with our closest friends and family. We do everything from saying hi to sharing some of life's greatest moments, but all the good stuff is jumbled with everything else and quickly gets lost in the chat history. That's why thready lets you create threads. Sharing pics of someone or something special? Use a thread to give them their own place and album. Planning a trip or event or sharing important info? Use a thread so it doesn’t get lost. Threads are quick to create and just a tap to use. And, you can still chat with no extra steps.
Who can see and interact with threads?
Everyone in the chat can see and use the threads that appear there. So for example, if you have a direct 1:1 chat with your best friend, you and your best friend can see and use the threads that appear there. If you have a group with 3 of your close friends, then all 4 of you can see and interact with the threads that appear when you enter the chat.
Can I add or remove a thread after a message has been sent?
You sure can. Press and hold on a message and select the Thread or Remove option. If you remove a thread from a message, the message will disappear from the thread and will appear instead on the chat screen. If you add a thread to a chat message, that message will disappear from the chat screen and appear on the thread.
How do I change a thread's name, description or appearance?
Open the chat, tap on the thread in the header and then tap on the thread again to open the Thread Info screen. You can change the color, wallpaper and frame from the Thread Info Screen, and you can change the name, description and thumbnail by tapping on Edit at the top right.
How do I mute a thread?
You can mute a thread from the Threads List or the Thread Info screen.
How do I delete a thread?
Only the person who created the thread can delete it. Open the chat, tap on the thread in the header and then tap on the thread again to open the Thread Info screen. Then select the delete option.
Can I archive a thread?
Not yet...but it's on our to-do list. If you want it sooner, let us know here.
Who can edit a thread?
Anybody in the chat can edit a thread (e.g., change the color, wallpaper, frame, name, etc.). If you want the ability to control who has edit abilities, let us know here.
How can I edit a group photo or name?
Open the group chat, tap on the group name in the header and then tap on Edit at the top right. Make any desired changes and tap Save.